PerinkleYour Beauty Simplified
This Privacy Policy explains how Perinkle collects, uses, stores, shares, and protects personal data when customers, salon partners, product sellers, salon staff, or visitors use the Perinkle customer app, Perinkle Partner app, seller tools, website, admin systems, APIs, and related services in India.
This Policy applies to Perinkle services published on our website, mobile apps, and partner/admin systems. Perinkle may update this Policy as services, legal requirements, or platform rules change.
Perinkle is a beauty and wellness platform for salon discovery and bookings, beauty product shopping, partner management, seller management, payments, delivery coordination, wallet/cashback, notifications, support, and related services.
This Policy applies to:
It does not cover third-party websites, payment gateways, courier partners, Google, Firebase, Razorpay, Shiprocket, map providers, app stores, or external links, except where Perinkle receives data from or shares data with them for platform operations.
Where required under Indian law, Perinkle relies on notice and consent for collecting and using personal data. By using the app, creating an account, enabling permissions, placing orders, booking services, uploading documents, or contacting support, you consent to data processing for the purposes explained in this Policy.
Some processing may be necessary for performance of a contract or requested service, compliance with law, fraud prevention and platform security, payment/refund/delivery/support/dispute resolution, and legitimate platform operations where permitted.
You may withdraw optional permissions such as location, notifications, camera/photos, or files from device settings. Some features may not work without required permissions or data.
Perinkle may use location data to show nearby salons, estimate distance and availability, convert selected addresses into coordinates, support service-at-home features, support delivery-related assistance, and improve map/search experience.
Perinkle does not use location permission for unrelated background tracking. You may disable location permission, but nearby salon listing, address detection, distance, and map features may be limited. You may manually enter address details where supported.
Payments may be processed through third-party payment gateways such as Razorpay or other providers. Perinkle may receive payment status, transaction ID, payment reference, amount, method, refund status, and failure reason. Perinkle does not intentionally store full card numbers, CVV, UPI PIN, net banking password, or sensitive bank authentication credentials.
Wallet, cashback, coupon, refund, payout, commission, and settlement records may be stored by Perinkle where needed for platform operation, accounting, dispute handling, fraud prevention, and legal compliance.
We may share necessary data with:
Perinkle may limit or mask direct phone numbers where appropriate to protect privacy and prevent off-platform misuse.
Do not upload information you do not want visible in public or partner-facing areas.
We retain personal data as long as needed for account operation, bookings, orders, payments, refunds, returns, support, disputes, tax, accounting, audit, legal and regulatory records, fraud prevention, security, and platform improvement.
Users may request account deletion from the app, by contacting support, or by visiting https://www.perinkle.in/account-deletion/.
Where an account deletion request is accepted, Perinkle will delete or de-identify eligible personal data within a reasonable period, subject to records that must be retained for completed bookings, orders, payments, refunds, payouts, disputes, tax, legal, fraud prevention, regulatory requirements, and security. If some records must be kept, Perinkle will limit their use to the required purpose.
We use reasonable technical and organizational safeguards to protect personal and sensitive user data. These safeguards include HTTPS encryption in transit, access controls, authentication, secure hosting practices, backups, limited admin access, role-based admin tools, server-side validation, and payment gateway integration.
No system is fully secure. Users should protect passwords, OTPs, devices, and email accounts. Report suspected unauthorized access immediately.
Subject to applicable Indian law and platform verification, users may request access to personal data, correction or update of inaccurate data, deletion of account or certain personal data, withdrawal of consent for optional processing, grievance redressal, and information about processing purposes and shared parties where required.
To make a request, contact privacy@perinkle.in or use in-app support. We may verify your identity before processing the request.
Perinkle is intended for account holders aged 18 and over. Persons under 18 must not create or operate a Perinkle customer, salon partner, seller, or staff account. An adult parent or legal guardian may use their own account to arrange an age-appropriate salon service for a minor where available and legally permitted.
Perinkle does not knowingly collect personal data directly from children through child-operated accounts. If we learn that a person under 18 created or operated an account, we may restrict or close the account and delete or de-identify eligible data, subject to transaction, safety, fraud-prevention, dispute, tax, and legal-retention requirements. A parent or guardian may contact privacy@perinkle.in regarding a minor's data.
We may send transactional notifications for OTP, bookings, orders, payments, refunds, delivery, support, and account security. We may send promotional offers, banners, or campaigns where permitted. Users can manage push notification permissions through app/device settings. Some transactional messages may still be necessary for service operation.
Perinkle does not sell personal data as a standalone product. We may show Perinkle marketplace offers, salon offers, product deals, coupons, featured listings, or service recommendations inside the platform.
The Perinkle website may use cookies, local storage, analytics, and similar tools to improve performance, remember preferences, measure traffic, and support security. Some service providers may process or store data outside India depending on hosting, analytics, maps, payment, cloud, or communication provider infrastructure.
For privacy complaints or grievance redressal, contact the Perinkle Grievance Team at grievance@perinkle.in or support at support@perinkle.in. Please include your registered email/phone, booking/order ID if applicable, and a clear description of the issue.
Perinkle may update this Privacy Policy from time to time. Updated versions may be posted in the app or website. Continued use after changes means you accept the updated Policy.